Customer satisfaction is always the top priority at www.snugmalaysia.com. Our dedicated quality assurance teams check your items before delivery. If you are not satisfied with the items received, we can easily arrange a refund for you. You may exercise your right to return if the complaint is made within 24 hours. No order cancellation after the order was shipped. 

Process of Return/Refund

Refund will be processed within 3 business days of receiving the product back in the account provided.

To protect all customers and ensure that all returns and exchanges are handled fairly, www.snugmalaysia.com can reimburse you in the following cases: We can only offer a refund if you contact us within 24 hours of the delivery date. 

Once your complaint is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Payment 

We accept all major credit cards (Master Card, Visa Card), cash, online banking, and E-Wallet payment.  Please be sure to provide your exact billing address and telephone number.

We are here to help! Please do not hesitate to submit a complaint if you have problems with your order. Contact our customer service team by sending an email to [email protected] if you have further questions.